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Course Description and Prerequisites | Course Objectives | Time Expectation | Course Requisite Technical Skills | Textbooks and Materials | Course Grading | Course Policies | Student Rights & Responsibilities | Overview of Assignments | Taking Proctored Assessments | Your Email Account | Student Resources | Accommodation Policy and Statements | NOVA Online Policies and Procedures | Course Summary (Assignment Schedule and Critical Dates)
Course Title: ITE 180 - Help Desk Support Skills (3 credits)
Semester: INSTRUCTORS WILL TYPE INFO HERE
Faculty: INSTRUCTORS WILL TYPE INFO HERE
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Course Description and Prerequisites
Course Requisite Technical Skills
In order to succeed in this online course, you must be comfortable working with technology. At a minimum, you must possess the following technical skills:
- Ability to use the Internet in an effective and efficient manner, including installation and management of browser plug-ins and add-ons.
- Basic knowledge about the operation of a computer, file management, and software installation.
- Working knowledge of the Canvas learning management system.
- Ability to proficiently search the web for information
- Ability to download and print information from websites
- Ability to download, view, and/or print PDF files
Textbooks and Materials
Acquiring Textbooks and Course Materials
Attendance Policy: INSTRUCTORS WILL TYPE INFO HERE
Late Work Policy: INSTRUCTORS WILL TYPE INFO HERE
Grading Turnaround Time:
All completed assignments will be graded no later than seven days after the due date, and sooner when possible.
Withdraw from the Course
Student Rights & Responsibilities
Overview of Assignments
Taking Proctored Assessments
Your Email Account
Accommodation Policy and Statements
NOVA Online Policies and Procedures
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